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Important Information for Texas Lite Up Customers


How do you get the advertised price of $25.70 for home phone service?

The $25.70 advertised price includes a Lifeline discount. The discount is added to your plan once you've registered with Lite-Up Texas and they've notified us that your application has been approved.

The Lifeline Discount - The Lifeline discount of $12.75/mo is automatically added to your account once qualification is verified through the Texas Low Income Discount Administrator (LIDA). At the beginning of each month, the Texas LIDA (Solix) will update our records with customers that qualify for the discount. If you have successfully register with Lite-Up Texas your account will be updated to reflect the monthly discount of $12.75.

How can I be sure that I will get the lite-up discount?

If you are currently participating in one of the programs listed below, you should be on file with the Texas LIDA (Solix). Solix uses customer records provided by the Texas Health and Human Services Commission (HHSC), along with data from customer self-enrollment. The Texas PUC now requires ALL new Lifeline applicants to submit a Lifeline application directly to the Texas PUC. To make sure that you are on file with the LIDA, and get your discount, you must fill out a Lite Up Texas Application. For information on the Texas PUC requirement, call 1-866-454-8387.

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Qualifying Government Assistance Programs for Texas

The following are qualifications for the Telephone Discount (Lifeline)

  • Food Stamps
  • Medicaid
  • Supplemental Security Income (SSI)
  • Health Benefit Coverage under Child Health Plan (CHIP)
  • Veteran’s Pension or Survivor’s Pension Benefit
  • Federal Public Housing Assistance - Section 8 (FPHA)
  • Income not to exceed 150% of Federal Poverty Guides

The following are qualifications for the Electricity Discount

  • SNAP
  • Medicaid

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What happened to Link Up? There used to be a Link Up Credit to help pay for activation.

The FCC released an order on February 6, 2012 to reform the low-income program of the Universal Service Fund. In this order, the FCC eliminated Link Up for non-Tribal areas. The elimination of Link Up was effective 4/1/2012.

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