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Documentation Requirement for Lifeline Qualification

proof of lifeline eligibility

If you are qualifying for Lifeline based on program participation, you will be required to show proof that you are enrolled in that program.

Acceptable forms of proof for program participation are:

  • Screen Snapshot of your on-Line EBT program account (must show your name, account number and the account status. See instructions on the lower left of this page.)
  • The current year's or prior year's statement of benefits from a qualifying state, federal, or Tribal program.
  • A notice letter of participation in a qualifying state, federal, or Tribal program
  • Program participation documentation. Just take a picture of your SNAP or EBT Card! (e.g. Supplemental Nutrition Assistance Program (SNAP) electronic benefit transfer card or Medicaid participation card (copy or scan of card))
  • Other official documentation that demonstrates you or somebody in your household gets benefits from a qualifying state, federal, or Tribal assistance program

If you are qualifying for Lifeline based on your income level, you will be required to show proof that your household income is at or below 135% of the Federal Poverty Guidelines.

Acceptable forms of proof of household income are:

  • The prior year's state, federal, or Tribal tax return
  • Veterans Administration statement of benefits
  • Retirement / Pension statement of benefits
  • Three consecutive months worth of income statements from an employer or paycheck stubs within the current calendar year
  • Social Security statement of benefits
  • Federal or Tribal notice letter of participation in General Assistance
  • Unemployment / Workman's Compensation statement of benefits
  • Divorce decree, child support award, or other official financial document containing income information for at least three month's time.

To get the Proof Documentation to us:

Email the document to: ecmorders@gmail.com
Upload the document or picture of the document to us.
Fax the document to 1-866-700-4736
Text a picture of the card or document to ecmorders@gmail.com (enter "ecmorders@gmail.com" into the recipient field instead of a phone number)

*Document copies and pictures must be clear and legible, displaying your name and document or card number. Use hi-resolution on pictures.
If you've already placed your order and have an account number, please include your account number with your proof document.


Lifeline Eligibility

There are two ways to qualify for Lifeline benefits. You can qualify for Lifeline based on Program Participation or based on Income.

Program participation qualification is where you would qualify if you are currently enrolled in a government assistance program.

Income qualification is where you qualify if your household income is at or below 135% of the Federal Poverty Level. (150% in some states)

Proof documents are not retained by the service provider. Once they are reviewed, they will be destroyed.

Use Your On-line EBT Account as Proof of Eligibility

EBT card

If you have your EBT program card, just log into the online EBT account and take a screen capture to send us as proof of your lifeline eligibility.

To take a screen capture, navigate to your EBT account screen that shows your name, account number and account status. Then, hold down the ALT key and press "Print Screen". This will capture the screen to your computer's clipboard. Now, just "paste" into an email to us or into a Word Document and send that to us. To paste, just right click in the body of the email and click "paste" or, hold the SHIFT key and press "Insert".

EBT Account Logins:

Arizona Louisiana Oklahoma
Arkansas Maine Pennsylvania
Colorado Maryland Rhode Island
Indiana Minnesota Texas
Illinois Michigan Washington
Iowa Missouri West Virginia
Kansas Nevada Wisconsin
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