If you are qualifying for Lifeline based on program participation, you will be required to show proof that you are enrolled in that program.
Acceptable forms of proof for program participation are:
If you are qualifying for Lifeline based on your income level, you will be required to show proof that your household income is at or below 135% of the Federal Poverty Guidelines.
Acceptable forms of proof of household income are:
To get the Proof Documentation to us:
Email the document to: firstname.lastname@example.org
Upload the document or picture of the document to us.
Fax the document to 1-866-700-4736
Text a picture of the card or document to email@example.com (enter "firstname.lastname@example.org" into the recipient field instead of a phone number)
*Document copies and pictures must be clear and legible, displaying your name and document
or card number. Use hi-resolution on pictures.
If you've already placed your order and have an account number, please include your account number with your proof document.
There are two ways to qualify for Lifeline benefits. You can qualify for Lifeline based on
Program Participation or based on Income.
Program participation qualification is where you would qualify if you are currently enrolled in a government assistance program.
Income qualification is where you qualify if your household income is at or below 135% of the Federal Poverty Level. (150% in some states)
Proof documents are not retained by the service provider. Once they are reviewed, they will be destroyed.
If you have your EBT program card, just log into the online EBT account and take a screen capture to send us as proof of your lifeline eligibility.
To take a screen capture, navigate to your EBT account screen that shows your name, account number and account status. Then, hold down the ALT key and press "Print Screen". This will capture the screen to your computer's clipboard. Now, just "paste" into an email to us or into a Word Document and send that to us. To paste, just right click in the body of the email and click "paste" or, hold the SHIFT key and press "Insert".
EBT Account Logins: